Every product is made to order. This helps us keep waste down and only produce what’s actually needed – but it also means we do things a bit differently than most brands.

Before you order

Take a moment to check our size guide. We’ve made it detailed on purpose, because getting the fit right the first time matters.

If something goes wrong

Damaged, misprinted, or faulty? That shouldn’t happen, but if it does – we’ve got you. Just reach out within 14 days of delivery with:

• Your order number
• A quick description of what’s off
• Clear photos showing the issue

Once we approve your claim, we’ll send a replacement free of charge or process a refund. Approved refunds are handled within 7-10 business days.

The details that matter

Wrong address? If your delivery fails because the address was incomplete or incorrect at checkout, reshipping costs are on you. But we’ll get it sorted. Package didn’t get picked up? Because we make everything to order, unclaimed packages can’t be sent back to us for a refund. We can resend it though – you’d just cover the shipping. Changed your mind? We get it. But since everything’s made to order, we can’t accept returns for size or style changes. Our size guide is there to help prevent that though.

Quick cancellations only

We start production fast. If you want to cancel, you’ve got 1 hour from placing your order. After that, it’s in motion and we can’t stop it. Need help? Contact us at complaints@innerdirection.eu and we’ll take care of you.