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REFUND POLICY – Inner Direction

Refunds for approved claims

If your item arrives damaged, misprinted, or just wrong, and your claim gets approved, you have options:
  • Get a free replacement
  • Receive a full refund to your original payment method
Approved refunds process within 3–7 business days. What we can’t refund

We can’t process refunds for:

  • Ordering the wrong size
  • Changing your mind about a purchase
  • Packages that weren’t collected
  • Orders already in production (those happen fast – you’ve got 1 hour to cancel)

Why this matters

By keeping returns minimal, we keep waste minimal. Every piece we make is made for someone – and that’s how we want to keep it.

Still have questions?

Reach out at complaints@innerdirection.eu and we’ll walk you through it.

Changed Your Mind? That's Totally Fine.

Right to withdraw – You have 14 days to withdraw from your purchase. Because our products are custom-made to order, physical returns aren’t practical. Here’s what we offer instead:

Option 1: Pay It Forward

Don’t want it? Find someone in your community who needs it. A friend, a local shelter, a charity, someone on the street – you decide. Keep it in circulation, help someone out, skip the landfill.
If you Pay It Forward let us now complaints@innerdirection.eu

Option 2: Refund

If you’d rather have your money back, we’ll process a full refund to your original payment method within 3–7 business days.

Just let us know below.

Enter your order number and billing email to start. If your details match our records, you will receive an email with further instructions.